Customer Relationship Management

|The Saints | |Proposed Use of People, Process and Technology to implement CRM For Virgin Atlantic Airways | |[Type the document subtitle] | |Team Leader: Shalini Krishnan Team members: Crystal Foo, Yeo Hwee Hua, Muhd Asyraf and Sheng Zhong Xin | | prepargond by: The Saints | |4/26/2011 | Report Executive Summary This quarter is about chance oning the weaknesses and problems that the Virgin Atlantic Airways has been facing each this while.

We will also proposing the recommendations and applications in order to extemporise the property and to identify the problems that might occur during the implementation by our company, The Saints. Our objectives and aims ar to extemporise the situation and the customer service skills by the flight path crews so that the customers will be satisfy with the services and willing to start out back to support this airway once again and to recommend to other friends, family and relatives and indirectly will affect and improver the reputation and emblem of the company. After we identify of the objectives, we wil! l go in depths of proposing the proposed applications whereby we carve up it into three types of needs much(prenominal) as comfort needs, cheer needs and food needs. These atomic number 18 very important because these are the most essential and canonical needs that a individual needs. From there, we will let off much of why we choose these applications and how do they work to contribute into the CRM tools and improvise the relationship between the crews and customers. opposite than that, we have to identify and explain the problems that might occur during the applications being...If you involve to get a luxuriant essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper